Customer Service Coordinator / Branch Manager will be present at the hospital at the time of hospitalization and discharge, thus ensuring smooth processing and a hassle-free admission/discharge.
- Provide complete information on the Pre & Post treatment procedures
- Assist in scheduling appointments with Doctor for onsite consultation
- Arrange for OPD consultation and assist in necessary Pre-treatment procedures. Provide complete assistance during hospitalization process
- Regular visit during Customer’s hospital stay to ensure comfort and address any concerns
- Continuous follow up with doctors and hospitals regarding the treatment process and health status
- Arrange Concierge and Language Interpretation services
- Support during post treatment and recovery stages